FAQ

Frequently Asked Questions (FAQ)

Welcome to Mi Casa Furniture — your trusted destination for high-quality furniture and home décor. Below you'll find answers to our most commonly asked questions. If you don't see what you're looking for, please don't hesitate to reach out to our customer support team.

Orders & Payment

Q: What payment methods do you accept? A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are securely processed through PCI-DSS compliant payment gateways, ensuring your payment information is fully protected.

Q: Is my payment information secure? A: Absolutely. Our website employs SSL (Secure Socket Layer) encryption to safeguard all data transmitted during checkout. We never store your full credit card details on our servers — all sensitive payment information is handled exclusively by PCI-DSS compliant third-party payment processors.

Q: Why was my payment declined? A: There are several common reasons a payment may be declined. Please verify the following:

Your billing address matches the one on file with your card issuer
Your card number, expiration date, and CVV are entered correctly
Your card has sufficient funds or available credit
Your bank has not flagged the transaction for fraud prevention

If the problem persists, please try an alternative payment method or contact your bank directly for further assistance.

Q: I was charged more than once. What should I do? A: We understand how concerning this can be. Please contact us immediately at info@micasasfurniture.com with your order number and a screenshot of the transaction(s). We will promptly investigate and work with our payment processor to resolve the issue.

Q: Can I modify or cancel my order after placing it? A: You may request to modify or cancel your order within 2 hours of placing it, provided it has not yet entered our fulfillment process. To do so, please contact us at info@micasasfurniture.com with your order number as soon as possible. After 2 hours, your order may already be in processing and modifications or cancellations may no longer be possible.

Q: Do you offer international shipping? A: No. We currently ship within the contiguous United States only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time.

Q: Will I be charged sales tax? A: Applicable sales tax is calculated automatically at checkout based on your shipping destination. The exact tax amount will be displayed before you confirm your order.

Q: Is there a minimum order amount? A: There is no minimum order amount required to place an order with us.

Q: Do you offer gift cards? A: Yes! We offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed at checkout. They do not expire and have no additional fees.

Q: Can I use a discount code or promo code? A: Yes. If you have a valid discount or promotional code, you can enter it in the "Discount Code" field at checkout. Please note that only one promo code can be used per order, and codes cannot be combined with other offers unless stated otherwise.

Shipping & Delivery

Q: How long will it take to receive my order? A: We process and prepare all orders within 1–5 business days. Larger furniture items may require additional processing time. After shipment, standard delivery typically takes 5–10 business days via our trusted carrier partners. Orders placed before our daily cut-off time (5:00 PM Pacific Time) are usually handed over to the carrier the next business morning.

Q: How much is shipping? A: We offer free standard shipping on all orders — no minimum purchase required. There are no hidden handling or processing fees.

Q: How can I track my order? A: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your delivery in real time. If you have not received a tracking number within 7 business days of placing your order, please check your spam folder and then contact us.

Q: Can I change my shipping address after placing an order? A: You may request to change your shipping address within 2 hours of placing your order. Please contact us at info@micasasfurniture.com with your order number as soon as possible. After 2 hours, your order may have already entered our fulfillment process and address changes may no longer be possible.

Q: What happens if my package is lost or not delivered? A: If your package has not been delivered within the estimated delivery window or shows a status of "delivered" but you have not received it, please contact us. We will coordinate with the carrier to investigate the situation and determine the appropriate resolution, which may include a replacement shipment or a full refund.

Q: What happens if my package arrives damaged? A: Due to the size and nature of furniture items, shipping damage can occasionally occur. If your order arrives damaged, please retain all original packaging and materials, take clear photos of the damaged item(s) and the shipping packaging, and contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you.

Q: Do you offer expedited or express shipping? A: At this time, we offer standard shipping as our primary shipping method. We are exploring options to introduce expedited shipping in the future. Please stay tuned for updates.

Q: Do you offer in-home delivery or white glove service? A: We currently offer standard curbside or doorstep delivery. White glove delivery services may be available for select large furniture items in certain areas. Please contact us at info@micasasfurniture.com for more information about available delivery options in your area.

Returns & Refunds

Q: What is your return policy? A: We want you to love your purchase. If you're not completely satisfied, you have 30 days from the date of delivery to request a return. To qualify, the item must meet the following conditions:

Unused and unassembled (if applicable)
Returned in its original, unopened packaging
All tags, labels, hardware, and accessories are intact and included
Free from any signs of wear, scratches, stains, damage, or odor

Q: What items are not eligible for return? A: The following items are not eligible for return:

Items that have been assembled, used, modified, or damaged after delivery
Custom-made or made-to-order furniture items
Items returned without original packaging, tags, labels, or hardware
Items showing signs of wear, scratches, stains, dents, pet hair, or odor
Items purchased during final sale or clearance promotions (marked as "Final Sale")

Q: How do I start a return? A: To initiate a return, please follow these steps:

Contact us at info@micasasfurniture.com with your order number and the reason for your return.
If your item arrived damaged, defective, or incorrect, please attach clear photos of both the product and the outer shipping packaging.
We will review your request within 1–3 business days.
Once approved, we will provide you with a Return Authorization (RA) number and detailed return instructions, including a prepaid return shipping label.

Q: Do I need to pay for return shipping? A: No. Return shipping is completely free of charge for all approved returns. We will provide a prepaid return shipping label along with your Return Authorization. Simply print the label, attach it to the package, and drop it off at the designated carrier location. For large furniture items, we will arrange a pickup on your behalf.

Q: Can I exchange an item instead of returning it? A: We do not currently offer direct exchanges. If you would like a different item, please return the original item for a full refund and place a new order for your preferred item. This ensures you receive your desired product as quickly as possible.

Q: How long will it take to receive my refund? A: Here is the typical refund timeline:

Processing time: Once we receive and inspect your returned item, we will notify you of the refund outcome via email within 1–3 business days.
Refund issuance: Approved refunds are issued to your original payment method within 5–10 business days after approval.
Bank processing: Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.

In total, please allow up to 15–20 business days from the date we receive your return to see the refund reflected in your account.

Q: What if I received the wrong item or a defective product? A: We sincerely apologize for any inconvenience. Please contact us within 3 days of delivery at info@micasasfurniture.com with the following information:

Your order number
A description of the issue
Clear photos of the incorrect or defective item and its packaging

We will prioritize your case and offer either a correct replacement or a full refund at no additional cost to you. You will not need to pay for return shipping.

Q: How do I check the status of my return? A: Once your return is authorized and you ship the item back using the provided prepaid label, you can use the tracking number to monitor its progress. Upon receipt and inspection of your returned item, we will notify you of the refund outcome via email.

Product Information & Care

Q: What materials are your furniture products made from? A: Our furniture collection features a variety of high-quality materials, including solid wood, engineered wood (MDF/plywood), metal, premium fabric upholstery, and faux leather. Material details are specified on each product page. We are committed to using sustainable and responsibly sourced materials wherever possible.

Q: How do I care for my furniture? A: To keep your Mi Casa Furniture pieces looking their best, we recommend the following care tips:

Wood furniture: Dust regularly with a soft, dry cloth. Avoid placing hot or wet items directly on the surface. Use coasters and placemats to prevent scratches and water rings. Polish occasionally with a wood-safe polish.
Upholstered furniture: Vacuum fabric surfaces regularly to remove dust and debris. Blot spills immediately with a clean, dry cloth — do not rub. Avoid placing furniture in direct sunlight to prevent fading.
Metal furniture: Wipe with a damp cloth and dry immediately. Avoid abrasive cleaners that may scratch or damage the finish.
General care: Avoid overloading shelves or drawers beyond their weight capacity. Ensure furniture is placed on level surfaces to prevent wobbling or structural stress.

Q: Are the colors shown on the website accurate? A: We make every effort to display our products as accurately as possible. However, please note that slight color variations may occur due to differences in monitor settings, screen resolution, and lighting conditions. Additionally, natural materials such as wood may exhibit variations in grain and tone, which are inherent characteristics and not considered defects.

Q: What are the dimensions and weight of each product? A: Detailed dimensions (length × height × width) and approximate weight for each product are listed on the individual product page under the "Product Details" or "Specifications" section. Please refer to the specific product page for accurate measurements before purchasing to ensure the item fits your intended space.

Q: Do your products come with assembly instructions? A: Yes. Products that require assembly will include detailed step-by-step instructions and all necessary hardware. If any parts are missing or damaged during shipping, please contact us within 3 days of delivery and we will promptly send replacement parts at no additional cost.

Q: Are your products ready to use upon delivery, or is assembly required? A: This varies by product. Some items arrive fully assembled and ready to use, while others require assembly upon delivery. Assembly requirements are clearly noted on each product page. We recommend reviewing product specifications before placing your order.

Account & Security

Q: Do I need to create an account to place an order? A: No. You can browse our full collection and complete your purchase as a guest without creating an account. However, creating a free account offers several benefits:

Track your orders easily
View your order history
Save your shipping addresses for faster checkout
Receive exclusive offers and early access to new collections
Manage your returns more conveniently

Q: How do I create an account? A: You can create an account by clicking "Account" or "Sign Up" in the top right corner of our website. Simply enter your name, email address, and a password. You may also create an account during the checkout process.

Q: How do I reset my password? A: To reset your password, click "Forgot Password" on the login page and enter the email address associated with your account. You will receive a password reset link via email. If you experience any issues, please contact us at info@micasasfurniture.com for assistance.

Q: How do you protect my personal information? A: We take the security of your personal data very seriously. We implement robust technical and organizational safeguards, including:

SSL encryption across our entire website
PCI-DSS compliant payment processing
Strict internal access controls
Secure data storage practices

For complete details about how we collect, use, and protect your information, please review our Privacy Policy.

General

Q: How can I contact customer support? A: Our friendly customer support team is here to help. You can reach us through the following channels:

Email: info@micasasfurniture.com
Phone: +1 213-381-3060
Address: 107 S Western Ave, Los Angeles, CA 90004
Business Hours: Monday–Sunday: 10 AM–7 PM (Pacific Time)

We aim to respond to all inquiries within 24 business hours.

Q: Do you offer wholesale or bulk ordering? A: If you are interested in wholesale or bulk purchasing — whether for interior design projects, property staging, or business purposes — please contact us directly at info@micasasfurniture.com with details about your business and order requirements. We will be happy to discuss potential collaboration opportunities and volume pricing.

Q: Do you collaborate with influencers or content creators? A: Yes! We are always open to partnering with creators who align with our brand values and aesthetic. If you're interested in a collaboration, please reach out to us at info@micasasfurniture.com with your social media profiles and a brief introduction.

Q: Do you offer room design consultations or styling advice? A: We are currently developing complimentary styling guides and room inspiration content for our website. In the meantime, if you need help choosing the right pieces for your space, feel free to contact our team — we are happy to provide personalized product recommendations based on your needs and preferences.

Q: What if my question isn't listed here? A: If you have any additional questions or need further assistance, please don't hesitate to contact us at info@micasasfurniture.com or call us at +1 213-381-3060. We are here to help and aim to respond to all inquiries within 24 business hours.